How are your emails doing?

Has anyone ever told you “don’t take this the wrong way, but…” Where did your head immediately go upon hearing that statement? I’m willing to bet is was not to a place of productive objectivity. Email seems to require the “don’t take this the wrong way” disclaimer more than any other form of communication. For…

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Confidence Isn’t Dominance

This post is an excerpt from a project I’m currently working on: The Little Book of Big Confidence     Here’s a pernicious myth about confidence:  Confident people are dominant. Utter hogwash. It’s easy to think that dominance indicates confidence. After all, people who speak louder than others, or take up all the space, or…

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The Twin Killers of Business Communication

Managers, business owners, and professionals of all stripes take note – there are killers lurking in your communications. They undermine your words, cast doubt on your trustworthiness, and make people question your judgement. They can create breakdowns in communication between team members, between departments, and most certainly between your business and your customers. The killers’…

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How do you define confidence?

Confidence is a subject I get asked about a lot. I’m currently working on a mini-book about that very topic – this blog post is an excerpt from the book draft.   Nearly everybody I work with believes that confidence is something other people have and they do not. When they try to define confidence,…

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