Communication is all about connection. If you want to get people to want to genuinely connect with you, then you have to figure out how to engage them first. Engagement can be something of a buzzword, especially in today’s corporate environment.
But to help us deconstruct exactly what engagement is, what it does and how you can do it, we have here today engagement expert Roger Haskett.
You can watch the video below, or click here to check it out on YouTube – and as always, you can scroll down for the full transcript.
Now let’s get the conversation started! What was the best activity you ever participated in at a corporate event (or maybe there was one that made you cringe)? Share it down in the comments below.
Please remember, too, to like the video, subscribe to my YouTube channel, and share this with your friends and colleague to get the engagement goodness going!
Roger Haskett is an award winning international keynote speaker who ignites positive change in teams and in individuals. Roger knows a few things about engagement from his impressive background in engaging others through performance and education. His background includes a BFA in acting, a masters in Fine Arts and acting, and appearances in over 175 films, Tv shows and commercials. Roger works with teams and organizations, big and small, through his company Engagement Unlimited, where he draws on all of his experience and more, to help people and organization create engagement in work and their personal lives.
Welcome to TalkShop Roger! Thank you for coming, I am excited to have you. Roger and I connected at the Global Industries Day event which I was MCing and you were keynoting at. You do your thing and I said “I need this guy on my show!”
Roger Haskett: You know it is funny, I am glad you said that. I saw you do your thing and I was like “Oh my God!” So I am have been an MC as well, and I often get told “Wow, buddy, that was the best intro I have ever had.” And often I am like “Wow you should get better MCs out there to introduce you.” And I am so happy to say I’ve met one. Because boy were you good at introducing me, amongst keeping that day going.
So people that are watching this, I assume already know this, but boy is Lauren good at her job.
Lauren: Thank you. And actually people who are watching this, if you have got an event going on and you are thinking “Mmm… do I need an MC?” The answer is yes. Talk to people like Roger, talk to me, find an MC. And if you are thinking that your CEO should do it? No.
Roger: I don’t even think MC is the right word anymore. MC is so like the previous generations. What I think about it, I think about it more like a learning coach or a facilitator. I think it far more as a person who is there to represent the audience, the participants, and to make sure what happens in the day makes sense for them- to tie things together.
Which is something you did really well, as well, is you tied together things that were happening earlier on to things later on in terms of content and trueline.
So you know, I feel like MC is not the right term but the concept is so integral to modern meeting. A modern conference.
Lauren: That’s what we are totally- facilitators for your event. And there is lots of us out there once again. There is Roger, there is me, I can think of a whole pile of names off the top of my head as a thing and they are good.
Roger: And it makes a difference in your conference or your meeting. Like holy cow, when I started to pitch the concept of a unified conference, with a keynote, MC, and entertainer, pulling together for an engagement- you know my companies name is Engagement Unlimited, we think about things in terms of engagement first. One of my philosophies is start with engagement and [inaudible] will follow. [inaudible, crosstalk] if you think from terms of engagement. So when we started pitching these ideas to our clients, what happened is after the first year we had… after the first day, the second day, we had like the senior team showing up and saying “What is going on? What is happening here? I’ve been going to this conference for 20 years, I’ve been a part of this for 25 years, I have never experiences this. I have never experienced what is going on yesterday or today. How is it so exciting?”
Well this is what happens when you put engagement first. What happens when you put people on the stage, like MCs, or whatever you want to call them, whose job it is is to see things from an engagement point of view. It changes everything.
Lauren: It totally does and I am going to jump right in there and use it as a fantastic segway into the thing you are a total expert in, which is that engagement factor. Roger, how do you define engagement? A bit buzzwordy right?
Roger: Oh for sure. So in the 80s engagement, before now, before 2012, engagement was just a jargon word that people threw around. Now engagement is actually full of meaning and power. One of the reasons it is is not just because we changed our attitude, I believe we are in the Age of Engage, I believe all of us understand engagement in ways we never used to. Or it is easier to understand it now.
So we will talk about that in a second, but back to the main point about… oh what was my main point? I forgot my main point already about engagement.
Lauren: Define it.
Roger: Oh yeah there we go. So in the 80s it was this word that meant nothing and now it is this word that means people can measure it. So now you can actually go is there more or less engagement. It is measurable you can actually see the benefits of it. So I think engagement is a word that is undergoing definition. You can talk to different people and they have great ideas about what engagement means, it’s an ongoing conversation, a poetic way of talking about it.
There is lots of different ways of talking about engagement, but the way it works for me, I wouldn’t argue that this is a definition that will be in existence, 10 years from now we will have a definition we all agree on, we are coming to some agreement.
But I think engagement is this, I think everyone understands and everyone agrees with is that it is active. The first and the most important aspect of engagement is that there is a lean in quality. There is an active component where people choose to engage. We believe you can’t force engagement, you can’t push someone’s face in to engagement and force them to do it.
Lauren: You will have fun!
Roger: But I do believe you can trick people into engagement. As a matter of fact, that is one of the things my company does. We used to describe team building as team building disguised as fun, because the moment you say something like “We are going to build engagement or team building.” You can see people go like “Ugh! I am not so sure if I want that.” So I would trick people, and a lot of the stuff we will talk about is tricking people.
You don’t have to just trick people, what you really want is people to lean in and to engage. It is like a two way street, you can offer but unless the other people come and pick up, the engagement doesn’t happen. So this is why people talk, it is like a handshake it is a conversation, it requires a two sides to volunteer and be a part of it.
I think there’s other aspects to engagement as well. I think engagement is both inclusive and exclusive. I think when you are in the process of creating engagement, you absolutely have to be inclusive to the party. We are humans, humans are social animals, we love to be part of groups and we hate being excluded from groups. It is one of the most painful experiences, you know.
Lauren: Yeah it is wretched. Humans who are excluded can quite literally die of loneliness. That is something that has been demonstrated in various retroactive studies with people, but also primates. The famous experiment of the poor little baby monkey with the cloth mother versus the wire mother. We are a social species.
Roger: So I read somewhere we are the most profoundly social species on the planet. Now it doesn’t matter to me if we are the most or one of the most, this is a reality that I believe will start underpinning so many of the choices we make going through life, going forward.
90% of what we know about the human brain has been discovered in the last 5 years. We are living through an explosion of information. The amount of information we receive right now in an hour is equivalent to what someone in the 1500s will receive in their lifetime.
So they had a lifetime to process the information we process in an hour. So things are changing, for us humans things are changing. One of the things that is changing in this time is we are starting to understand our place in the social world, our place in neurological scientific foundations for example. To me it is really exciting that we get to make choices based on smart things. We are smart animals so the way we go through socially maes a huge impact on us.
For example, one of the things I talk about for engagement in terms of exclusion and inclusion, is how much social pain matters to us as a social species.
Let me go sideways for a moment, it is so interesting. The part of our brain that feels pain doesn’t differentiate physical pain and social pain. So that is a really important aspect right there. “Beep! Beep! I broke an arm.” also going “Beep! Beep! I said something stupid in that conversation.” It is the same part of your brain, The really interesting thing is this, when we have physical pain, all sorts of changes go on in our bodies in terms of managing that pain, but yet social pain, on top of all of that, our IQ drops 25 basis points.
Lauren: That much?
Roger: So no matter how smart you are, you get stupider when you undergo social pain. Why that is is that we are a social species, so when we experience social pain it is really the most important pain in our existence. All of our ressources go to manage that. More than physical pain, “I hurt my finger!” Our ressources don’t go to manage that as much, they go manage our social pain because it is important to us
These are really important things to realize. We work in a social field, we work in meetings, we work in conferences, so what do we do about social pain? We do almost nothing. Someone experiences it, too bad. You are standing on your own? That’s too bad. You haven’t talked to anyone in 15 minutes, too bad. Like opposed to an alarm going off “Beep! Beep! Someone is feeling social pain.” Just like if someone broke an arm.
So I believe these are the communication awareness that we want to have. We want to look at people and think what are they experiencing socially? As a boss, as a facilitator, as an organizer, as a friend, a colleague. You want to start looking at the people in your life and say “Hey what’s going on for them, socially? Are they experiencing social pain? Because if they are I should help them.” Because this is really, social pain just doesn’t hurt them, it hurts me! Their brain is now working internally to solve their internal to solve their internal problem , as opposed to working externally to solve the problems we are here to solve.
We are here in this room to solve a problem. We are in meetings to solve things. We are not here to get distracted by the fact we have social pain.
Lauren: Right. And that engagement aspect of it too, especially when you talk about the social nature in our social brains and how we respond to that. That engagement aspect and the need for it just came into my head as you were speaking, really clarifies some of the fears and hangups I see with people when they are trying to communicate with a group they know, or trying to speak to a group audience. And the worst thing I often find that can happen is not when the audience or the people you are speaking to responds badly, or responds negatively, or challenges them, it is when you get no response. They are dealing with a dead audience and you just watch the speaker go…. Watch them freak out.
Roger: You can totally see them disappear. You can see them go into their head and manage their social pain. So first of all, separating from the herd fills us full of fear. We are a social species, we are a herd species. The moment we step away, our DNA starts to boil. Our DNA literally starts to boil inside our bodies going “Get back inside the herd!” We all know this, we all watch nature channels where “Oh, the baby has separated from the mother, separated from the herd. The hyenas are closing in.” We all know what happens at that moment.
Sp we as humans are nervous when we separate from the herd. Mark Twain has a really great quote that says “There are two types of speakers in the world: the nervous and the liars.” Right? And that is it. One of the most famous people in our world, in history, was nervous. This is what he was telling us, he was nervous when he walked across the stage.
So, the thing about managing these elements is it leads to a better communication experience. Like when you were describing the person that disappears on stage, is not helping anyone. The reasons they are disappearing is a false reason. They are disappearing because they have not got a response that makes them feel okay. Things like, as a social species, when I get on stage I will want a response. Because the humans in the audience are social too, they probably will not respond until they get a better cue from the audience on how they should respond.
Lauren: It is a weird snowball. You look to your left and your right thinking “I thought that was funny, dare I laugh?”
Roger: Absolutely, which is why you love the laugh. People love laughers, my wife is a laugher. One of the reasons the reason I am funny, still am funny at times, is because my wife has such a good laugh. It makes me realize, “Oh! I can be funny.”
So anyways back to the person on the stage. I like to think of it as this. So you’re up on stage, this has happened to me, this has happened to all of us. All of a sudden you think things are going well when all of a sudden you realize, you know… Marsha is back there and Marsha isn’t responding in the same way. In fact, she is looking down and her hands are beneath the table. What is she doing? Does she have her phone out, is she bored, what is she doing?And all of a sudden the demons in your life, the issues in your life appear. They whisper, chant, shriek things into your head. Marsha isn’t paying attention because you are boring, because you’re stupid, because you don’t know what you are saying, because your hair is idiotic, your hair is ugly. Whenever people aren’t saying anything and you hear what they say, those are your issues talking.
When people aren’t doing anything and you go “Oh, they’re thinking this about me.” In those moments, you have a moment of am I going to disappear into myself and go why is she doing that, am I not good. Am I going to let my issues take control or am I going to assert my power in this moment. I’m going to assert my power. The thing we have to recognize in these moments is that you just don’t know what is going on. You think you know, but you don’t know.
You think she’s just acting that way because you’re boring. You don’t know if Marsha’s looking down because she just news that her mother has Alzheimer’s. I got news today that my kid has got a disease. You don’t know what is going on in Marsha’s life.
Lauren: Or hey! I like what the speaker said, I am tweeting it out! That is usually what I choose to tell myself, like maybe they are tweeting. And that is pretty cool, you carry on your merry way.
Roger: Well Lauren I think that is the difference. I think that is why are are an MC. You get up onstage and you are a speaker because you have that perspective to go, no. Instead of going “Oh they are thinking things that will distract me.” what you think is something that fills you with power.
You choose to think something that fills you with power. They are on their phone tweeting something out because I am so great. Right?
One of the things I think, I think that very thing, but often I wanna joke around and think “Oh she is looking down at her foot and going ‘*sniffs*, oh no I got poo on my shoe. I am sitting here with poo on my shoe.’” It doesn’t matter how good Roger is. It doesn’t matter how amazing Lauren is. If I got poo on my shoe, that is all that really matters.
So this leads to one of Rogers Rules: Poo on your shoe. Other people immediate reality always trumps your reality. Always.
One of the things when you’re up on stage speaking, when you are communicating to a group of people, one on one and the other person disappears for a while, your job is not to disappear as well. Your job is to reach out and find out what is going on. The way you do that is to keep yourself full of internal power. Keep of yourself full of “Hey, why are you disappearing?” as opposed to “They are disappearing and I am an idiot.”
Lauren: Right and this I think is getting into some of those tricks that we do with ourselves as speakers, as performers. We got our own little tricks.
But you mentioned you have other tricks to get people to engage with you. Can you tell us a couple of your favourites?
Roger: Sure. So I read a book a couple years ago called “Magic”. It is is a great acronym for employee engagement. It stands for meaning, autonomy which is freedom, G is growth, impact and connection.
So these are ways we create engagement. This is the books theory. It is a great book, totally worth reading, but it doesn’t go all the way. It doesn’t go near far enough. Where I am concerned, you create engagement through meaning, you create it through growth, all those things are totally true. There’s a lot of tricks to engagement that this formula misses, so I made my own acronym.
They have “Magic”, amazing. Roger Haskett has SCHEEMMPPPS…, which is nowhere near as amazing but it is a little bit more memorable I think.
Lauren: I am going to put that up in the annotations right here, SCHEEMMPPPS…
Roger: Yeah it is got S C H E E M M P P P S. Like it is horrible.
Lauren: Okay so the annotation will be this big.
Roger: And it’s got … at the end of it because it just keeps going. So it’s Story, Collaboration, Competition, Humour, Emotion, Excitement, Movement, Music, Entertainment, blah blah blah Passion, blah blah blah Surprise. There’s a bunch of things.
We will just talk about a couple plays in there.
So all of these SCHEEMMPPPS… are ways that you can pull people, entice people, into engagement. That’s a nicer way than saying trick. Entice has a more positive sound. It doesn’t matter to me, I like having fun I like tricking people.
For example I use music. Music is a great one. I will play blind karaoke. You experienced this Lauren, I will be up onstage and all of my sessions have very interactive and very engaging elements. I get people to work together and do different things in the audience that are fun and dynamic. Most people feels stress, there’s no stress it is easy ti is fun. So what I do is I look in the audience and see Lauren’s face and Lauren will have gone from like this, to sitting back a little bit further, maybe a little more of this in her body-I know you guys can’t see me.
So I will always look around, and I’ll see it there, see that there, and see it in three or four people. And I will think “Oh it has been 15-20 minutes since I have done anything. I’ve been talking, that’s exciting. But 15 to 20 minutes of it is a little bit mmmmm. We know as humans we can only process so much. What will happen is I will go “Hey, you guys look like you aren’t processing as much, you look like you are getting a little bit down in your seats, let’s get up.”
So I talk a little bit more about smoking, how about if every 20 minutes you stand up for 2 minutes you increase the concentration in your brain and blood flow, etcetera. I talk about this through my talks. “You guys are looking a little low energy, let’s stand up!” Rather than just stand up, let’s get a little evolution going for us. Let’s get a little movement and put on some music and play blind karaoke. It starts, we figure out what the song is, we start singing to the song, music stops, we keep singing- blind karaoke. And I will do two or three songs, it will last a minute and a half, two minutes at most. I will say okay at the end, let’s sit down or stand if you want.
I think people need to listen to their bodies more. People need to get out of the thought that we are brains over a chair. We need to recognize that we are humans. Someone else has a really famous quote that says “My brain can absorb only what my bum can endure.”
Lauren: I like that!
Roger: I get people off I get people moving or singing and then I go on. And what I say to them is process. I stop them and look at the room, look this is an engaged room! That woman is singing, that guy is dancing, it is crazy. So now what we are going to do is take all that positive energy in our brains and bodies to focus on the next 20 minutes.
What happens is by taking these little engagement breaks- they don’t have to all be music, they don’t have to all be fun, a break could be get up and find the closest person to you you know the least. I use this a lot, find the person you know the least and have a two minute conversation about blank. A conversation about what you just learned today, or something that doesn’t matter to this room but matters to you, you know whatever. Any engagement allows me to take the energy in the room and use it to my purposes. To learn better, to network better, to be more engaged.
Let’s go way back to the definition of engagement, I never finished it. The last thing I was going to say about engagement is that it is contagious. Disengagement and engagement is contagious, you share them, spread them, whether you want to or not. If you carry engagement into a room and don’t care if other people are, and you are just strong in your engagement… guess what? Others will become engaged because of you.
But if you carry in that disengagement, like I have a very strong engagement muscle. If I am engaged, it is hard for a room of 400 people to withstand that from me. I use it to pull 400 people together. But if I walk into my family and I am disengaged and I am in a bad mood and I don’t want to be there, within minutes I can see it seeping into everyone in that room.
Lauren: I find too with the disengagement, you are telling people not to listen and that is problematic. The amount of meeting that I sat through where effectively the speaker, and it doesn’t need to be a formal speaker onstage, basically tells the audience not to listen to them. It happens constantly.
Well this stuff is very important, I will refer to it in a down tone and down language and it is all down. So if I am not interested in what I am presenting, why should you be interested.
I have a challenge for you Roger, in terms of engagement tricks. Let’s take it off the stage and let’s say it is an AGM or a board meeting of some kind and it is the person presenting the financial statements. ANd they gotta do this and it will take a while right? How can they trick their audience? Because if that engagement doesn’t happen, peoples brains shut off. Communication doesn’t happen either.
Roger: You would start with what you can do pre, during and post that have nothing to do with what you are doing. So if you stand up going “Hey it is my job to do the financials, but we all know how boring it is. First thing we are going to do is blind karaoke, and don’t worry, in the middle of my report we will do something else that is super fun. I will set this timer for 4:45 seconds. In exactly 4:45 seconds, I will be finished. Go!”
So you tell me how that 4:45 seconds will not have people watching the timer wondering if he will get through. “I got three more slides and another minute!” So just that alone, something as simple as that. Everyone stand up, let’s say there’s 45 people at this meeting. Okay we all know that you are going to fall asleep. Forget it I will start it by standing up and halfway through we are going to sit down. Whatever it is, you make it a little bit of a game to it. All of a sudden I am interested.
How about this, take your financials and make it into a trivia game. Let’s guess what the association made last year as its total revenue. Who thinks above and who thinks below. If you put that into a trivia game, how will that information not live on?
You make the most important trivia the stuff you want to live on. Let’s say you want people to know you made 50% more than you did last year because of your new initiatives. How do you get it to stick? You make it that the amount of money you made, the surprise amount, is part of this game. A year later people will still remember how much money they made last year because of that trivia.
Lauren: Yeah it just buries its way.
Roger: There’s tons of ideas, but most people are not so great are coming up with those solutions.
Lauren: Or they are scared to try. That fear is bug. They are frightened to experiment the way they communicate with others if they don’t risk falling on their backside once in a while. But even if you do try something and it doesn’t work, people won’t remember it next week!
Roger: It depends on how you frame it. If you say “Look, we are all bored of financial reports. We decided we are going to try something new, it is a little bizzare, a little out there and it might not work but let’s see.” Then you do it and if it falls flat on its face you go, “Wow, that didn’t work as well as we wanted but it is more interesting still. Next year we will try something different, so if you have an idea let us know.”
If you don’t have a good relationship with failure, it is really hard to have a good relationship with success.
If failure scares you so much it scares you away from action, the ultimate reality is you aren’t taking action.
Lauren: You did a really good video on your Youtube channel, where are spoke about the currency of engagement. And that is what you are talking about here. Can you talk about what the currency is? I will leave that to you.
Roger: So this is not even mine, this is from Scott Ghoul, a buddy of mine who is an engagement expert in the UK. After seeing that video said “Hey buddy I am giving you this concept because you own it so much!” But it is not mine it is his.
The question is, what is the currency of engagement. How do you pay for it? If you are saying to someone “Hey I can prove to you I was engaged, here is the money, here is the proof.” That currency is participation. The way you pay is through participation. If you are not participating, you are not engaging, if you are participating you are.
I like to tell this story, so my daughter since she was two loves this game called Cat. So the moment I am home she will say “Okay Daddy, you are the kitten I am the owner, let’s play.” Or she will say “ You are the owner, Mommy is the kitten, I am the Mommy kitten, play” So what will happen is that I will play depending on how I feel differently. So what I will do is, I will have my phone and I will go “Oh alright, meow…” And she will be like “Come on! I thought you were going to play!”
I am like you know the currency of engagement is participation, right so I look at myself and go “What am I participating in?” Well I am participating in this, my relationship with my daughter. So I put my phone down and I go “Meow! Meow! I am a kitty.” I become a cat because I am participating.
So when you are sitting in a session, where there is talking, or this is what I do. If there is a TV and my eyes keep flashing, you are watching people walk by and your eyes keep darting. You aren’t engaged in the conversation because you are not participating. Look at what is happening, there is one person throwing and there is me just in different places.
This is how you pay, this is how you judge. For bosses, the most important person in the room, the person with the most social power will determine the interactions. So a parent, boss, colleague with social clout. Those are the people we look to establish how I should feel. So if you are that person, it is your job to model and show what participation looks like.
Lauren: That is a great thing for all leaders to remember. Not just in meeting and formal presentation circumstances, but elsewhere in the workplace. If you want your work force to be engaged, you can not just tell them to be participating, you’ve got to participate as well because they won’t follow.
That’s where I see organizations relying too heavily on platforms to to the communicating for them. So we want to engage our people, clients, stakeholders, so let’s get a social media page! I see this so often, they can go there and have discussions on our page, and people will go there. Meanwhile the people who want them to be engaged are not participating themselves,
Roger: So it is really important to walk the talk in engagement. I believe engagement and play, they are related, I believe it is possible we are due for a revolution in engagement. It is possible that that revolution will change our world.
We know the statistics are abysmal, something like a huge number of people disengaged at work costs us a trillion dollars every year at least, in lost productivity. I just wonder what would happen if 5% more of the went to work and cared. Cared about what they were doing, not that they don’t care about their job right now, maybe they need to get a different job. This is a revolution.
I think if we were to jump ahead 20 years and try to imagine what it would look like if we had a population that was working on its passions more than working on a living, working to make a difference. In the process of making a difference we are making a living. If that was a revolution that we embrace, what could we become, I wonder. This is a question that has now more meaning than it did 30 years ago because our species has a question mark beside it that it didn’t have 30 years ago. We don’t know what our future holds anymore, so we need to start looking at our behaviour we are demonstrating right now. We need to look to change this behaviour.
So to me engagement is far more than having fun and far more than just boosting your bottom line. Engagement is the way we make meaning in our world, engagement is the way we make our world full.
So it is two way: we are engaged to make the world meaningful for everyone but also by engaging with the world we make our lives meaningful.
So this is, to me, the basis of the excitement going forward. What happens when more people are doing their job thinking I don’t want to do anything else. It now matters to me, to the people in my life, to the people I never see anywhere but will benefit from what I am doing here. This is to me an exciting topic of discussion.
Lauren: And it is a hell of a good definition for engagement too. I think it is actually the definition I like the most. The way we make our work meaningful. We got a definition!
Roger: I think it is exciting.
Lauren: It is! And I think every bit about you communicates excitement. So Roger that is a fantastic note to wrap this up on, but before we go, first up, tell us about the book you got coming out.
Roger: I think that maybe by the time people see this, it will already be out. It will be on Amazon and it’s called “The Me You Want To Be”. The subtitle is Roger’s Rules For A Bigger Better More Powerful You. The book grew out of my dissatisfaction with my life as an actor, actually my life around stress. I just had a crazy amount of stress because I was constantly walking into rooms where I wanted to do magnificent things, but I found it hard to do normal things. Either I needed to change my life, or career, because I was walking into these rooms on a regular basis and it was playing with my mind badly. Or I needed to walk into those rooms differently, I needed to walk in with joy, freedom, excitement, fun and play, as opposed to being tight and shrunken and controlled and scared.
And so I started to look at the process of stress. From a performers stance, from the moment you get your first call that you will be doing whatever, auditioning or performing, to after it is over and the last time you return into your head to relive that experience. I wanted that whole experience to be full of magnificence for me and for the people I was teaching. To do that meant I had to change the way i thought about myself and internal power.
So my book “The Me You Want To Be” is really about that exploration on how to develop internal power in yourself, so you more reliably aim for magnificence and hit it. Hit it in such a way that your internal world isn’t breaking apart. That your internal world is seccording and lifting you up to reach for the things you can only reach for when you are in that heightened stress.
So that is what the book is about. I use performance as a metaphor but I look at really everything you want that has an intimate relationship with stress. I really believe it is for everyone, when people say “Who did you write it for?” I say it was for humans who have human issues. So that is my book.
Lauren: That is great, I am really looking forward to reading it as well, because so much of what you’ve said right here is just ugh! Hit me right home!
Now where can people find you?
Roger: My company is Engagement Unlimited, so you can always go to our website engagementunlimited.ca. My name is Roger Haskett so you can always get me on my website rogerhaskett.com. You can get me on Twitter @rogerhaskett. I’m on LinkedIn, many different ways. You can always email me firstname.lastname@example.org, there’s lots of different ways. You know it is not so hard these days to find people, but ultimately find me through my book, that would be ideal. Buy the book, read it, I hope it makes a difference, I mean I wrote it because it made a difference for me and for the people I teach. Get ahold of me by writing and saying “Man, I love this book!”
Lauren: It would be the best way! And I will make sure we get the links to the book in the show notes, we will pop that out for you, as well as links to Roger online and on the various media channels.
Thank you Roger for being here with us today! That was great, I had a ton of fun, I think you always have a ton of fun.
Roger: Yeah really. I mean one of my main things is the more fun you have, the more fun they have. So I really try to have fun so that way other people have fun so that makes me have more fun.
Lauren: Well I hope everyone watching and listening to this interview has had fun as well. And that you have learned something useful, and can now go forward and do that participation that will get the engagement and make the communication better.
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Thanks again Roger for being here today. Thank you everybody for watching and listening, and I look forward to seeing you on the next TalkShop. Bye!