How are your emails doing?

Has anyone ever told you “don’t take this the wrong way, but…” Where did your head immediately go upon hearing that statement? I’m willing to bet is was not to a place of productive objectivity. Email seems to require the “don’t take this the wrong way” disclaimer more than any other form of communication. For…

What a simple ‘thank-you’ can do

When was the last time you received a hand-written thank you card? When was the last time you sent one? While there are some people who still send these out, they’re few and far between. And their rarity makes getting one every better. Birthday cards come and go, Christmas cards are still hugely popular, but…

The Gap Game

I remember when the Gap clothing store opened its first shop in my city.  There was a lot of excitement about this place. People told a lot of stories about the experience of shopping there. They’re obsessed with customer service! The clerks wore headsets and radios so they could talk to each other! They’ve got…

Talking to strangers

Much like any other skill, we need to practice talking to be good at it. You don’t need to sweat buckets over complex presentations or formal speeches to become a good talker.  You just need to talk with people.  Lots of people.  Different people.  I know some great presenters who are surprisingly poor at just talking with…