Ah, vocal fry – that little edge to a voice that gets people (almost always women) accused of sounding like Kim Kardashian or whoever the vapid-starlet-du-jour may be. But what *is* it, precisely? Is it actually a problem, or is it just another way of policing someone’s (again, usually a woman’s) voice? This communication Q&A…
My heart goes out to everyone affected by coronavirus & COVID19. During times of crisis and uncertainty, it’s easy for anxiety about one area of work or life to affect our communication across the board. In this Communication Q&A, Robert wants some pointers for keeping conversation and communication in his workplace more positive and productive…
You can find Tina Varughese on Twitter @TinaVarughese Ever feel like you’re walking on multicultural eggshells? Diversity is a valuable asset to any organization – it increases things like happiness, profitability, and functionality – but it can be intimidating for people who are worried they’ll say the wrong thing or who feel like other…
You can find Mike Kerr on Twitter @HumoratWork Does your workplace have an office clown? Is your office environment one that encourages a hearty laugh, or is humor seen as something that isn’t sufficiently serious – or even unprofessional? Workplace that have a hearty dose of humor as part of their culture often boast…
Is your office embroiled in email warfare, with people sending passive-aggressive messages or getting worked up into a froth after taking an email the wrong way? Email can be a hotbed of miscommunication, but there are ways to ensure your emails are clear, effective, and are interpreted the way you intended. In today’s Communication Q&A…
This is a photo of me MCing the Edmonton Event Awards on February 25th. This picture tells both a truth and a lie. The truth is that grin and overall impression of enjoyment. I had a great time MCing the event! I love MCing, and this was a particularly fun night. The audience was…
There are times to take risks and times to play it safe. I write frequently about taking risks with your content. Experiment. Try something new. Put yourself out there. If it doesn’t work, do a quick post-mortem, figure out what happened, then try again before the fear monster takes over and chokes you. A caveat…
You may be aware that I am a bit of a Seth Godin fangirl. It takes a great deal of restraint for me to not share nearly every one of his daily blog updates here on my own blog (Twitter is a better vehicle for sharing that sort of thing). Every now and then, though,…
The term ‘cold calling’ strikes fear into the hearts of many a professional. Heaven’s knows it does to me. Cold calling, though, has its place. Actually, it can be a very useful activity for both the caller and the receiver. It can save time and energy, create new connections and opportunity, and grow your network.…
“Sorry” is quite possibly one of the most pernicious words I hear in regular conversation. When used in its truest sense, a sincere sorry is lovely – both strong and vulnerable in the way in admits and accepts responsibility, or empathetic in the way it expresses understanding. These uses, however, are heard with woeful infrequency.…
