How to write effective email … that won’t get taken the wrong way!

Is your office embroiled in email warfare, with people sending passive-aggressive messages or getting worked up into a froth after taking an email the wrong way? Email can be a hotbed of miscommunication, but there are ways to ensure your emails are clear, effective, and are interpreted the way you intended. In today’s Communication Q&A…

#elbowgate and the pantomime of politics

I’m coming to the #elbowgate party a bit late. All the same, it’s too glittery a rhetoric issue for me to ignore. If you haven’t heard of Elbowgate, here is a brief summary: While votes were being gathered in the Canadian House of Commons on a contentious bill, a brouhaha was created when Prime Minister…

Making cold calls red hot

The term ‘cold calling’ strikes fear into the hearts of many a professional.  Heaven’s knows it does to me. Cold calling, though, has its place.  Actually, it can be a very useful activity for both the caller and the receiver. It can save time and energy, create new connections and opportunity, and grow your network.…