How to write effective email … that won’t get taken the wrong way!

Is your office embroiled in email warfare, with people sending passive-aggressive messages or getting worked up into a froth after taking an email the wrong way? Email can be a hotbed of miscommunication, but there are ways to ensure your emails are clear, effective, and are interpreted the way you intended. In today’s Communication Q&A…

#elbowgate and the pantomime of politics

I’m coming to the #elbowgate party a bit late. All the same, it’s too glittery a rhetoric issue for me to ignore. If you haven’t heard of Elbowgate, here is a brief summary: While votes were being gathered in the Canadian House of Commons on a contentious bill, a brouhaha was created when Prime Minister…

Making cold calls red hot

The term ‘cold calling’ strikes fear into the hearts of many a professional.  Heaven’s knows it does to me. Cold calling, though, has its place.  Actually, it can be a very useful activity for both the caller and the receiver. It can save time and energy, create new connections and opportunity, and grow your network.…

The Perfect Guide to Holiday Etiquette

For my American friends,  here is a guide to holiday dinner etiquette.  Note the hilarity that can be created by using technically correct words in an unexpected context.   Or just have fun with the sheer puerile nature of this offering.  Don’t show it to your kids.   [youtube http://www.youtube.com/watch?v=hFzz6EZmkq8&w=560&h=315]