Public speaking, presentation, and communication coaching and training for professionals and businesses

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"Lauren is one of the most professional consultants I’ve ever worked with. She is leaps and bounds above her industry. I have gotten great success from my coaching sessions with Lauren"

-Karine Orser, Sales Director, Transamerica Life

Communication is at the heart of everything we do. Business, politics, academics, entrepreneurship – they all require us to be ready to stand up and take command of the podium.

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“We had an opportunity to have Lauren as our luncheon speaker. Not only was her speech educational, it was also very entertaining and fresh. She engaged the audience and proposed new ideas for their work. We definitely suggest Lauren for your next event!”

-Nela Kovacovic, Senior Project Manager, Timewise Event Management

I write... a lot. Here's the latest from my blog:

How to handle that one piece of nasty feedback

How to handle that one piece of nasty feedback

There it is, glowering at you from your desktop. If a slip of paper could sneer, this one would be sneering. If a web form could roll its eyes, this one would be rolling.

Yes, you’ve received nasty feedback. One ugly, trivial snipe among the pile of other people’s helpful or complimentary comments. But that one snipe has the power to drive all the good, helpful stuff out of your brain and trash any confidence you had about your presentation.

Here’s how to deal with it: ignore it. If that complaint is an outlier, than it is of no value to you. Unless it is one of several complaints about the same issue, than it isn’t something you should be wasting your time on.

I fully recognize that ignoring nasty one-off comments is difficult. We are, after all, programmed to pay more attention to things that are negative, upsetting, or threatening. But when you pay too much attention to such things, your confidence shrivels up and you stop thinking rationally. Your internal dialog shifts from “now how can I improve this?” to “I’m a fraud and everyone hates me!” in about 0.35 seconds.

This is not to say that you should simply ignore feedback that doesn’t appeal to you – that would be irresponsible. You don’t want to bury your head in the sand if there is an aspect of your content or speaking style that needs improvement. But don’t obsess over one-off derisions, nitpicks, or the occasional crank. Instead, look for themes within the comments. Are several people pointing out the same distracting characteristic, or are confused about the same concept? Were there multiple people saying they had a hard time hearing you, or that they wanted to know more about Brilliant Idea XYZ?

The same goes for positive comments. One-off praise doesn’t mean much – not as much as praise from several different people. As much as we might want to frame and display that one comment that heralds us as the next Great Thinker, if all the other feedback indicates that the presentation had some gaps, then you have some work to do and some gaps to fix.

When going through feedback, don’t focus on outliers. Think like a statistician creating a truncated mean – toss the most insulting and most complimentary pieces of feedback, then take the rest and look for recurring themes or issues instead. If most commenters love a particular aspect of your talk, such as your energy, or the way you break down the information, then capitalize on those strengths in future presentations. If several people have pointed out something that you could fix, than you should fix it before you give the talk again.

But by all means, ignore that one curmudgeon who groused about your ‘annoying voice.’ You have bigger fish to fry.

(And if you need to start rebuilding some confidence after reading one or two nasty comments, I’ve got some suggestions you can try.)

SIGN UP AND BECOME A STRONGER SPEAKER TODAY!
Sign up for my newsletter and get a free download to learn how to INSTANTLY improve your public speaking! Every week you'll get new articles and announcements I only send by email.
I pledge to be 100% spam-free. You can unsubscribe at any time.